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Call us toll free: +6698-569-40-34

Email: elizjewelryandgems@gmail.com

1249/48 Gems Tower Bldg Charoenkrung Rd. Bangkok

Customer Help


Common purchase queries answered

Orders and Shipping

We offer free shipping for all items to worldwide. We ship with Registered Air Mail and items will arrive within 14-21 business days to USA. Please take this into consideration.

As soon as we ship your package we will send you a message with the tracking information. To avoid any customs issues we mark all the parcels as a gift and declare a low estimated value on the shipment.

Canada: 3-8 weeks

North America: 2-3 weeks

Europe: 1-2 weeks

Australia, New Zealand and Oceania: 3-4 weeks

You can expedite shipping (cost additional $45) if we ship with FedEx or DHL. It take only 2 business days for delivery.

All orders above 500$ will get free expediting shipping.

If you have any problems or question please do not hesitate to contact us and we’ll respond within 48 hours via elizjewelryandgems@gmail.com

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Although we will help you through the process and guarantee your package will arrive safely.

If you need to swap an item

Returns and Exchanges

If for some reason you are not happy with the item, just send it back within 30 days after receiving the item and we will exchange it for any product you wish of equal value or immediate refund of the item price minus shipping cost. If you have chosen the wrong size we will exchange for your correct size after you have confirmed your exact size for free minus shipping cost.
Free Worldwide shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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