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Customer Help


Orders and Shipping

Common purchase queries answered

We provide free shipping worldwide.

You can expedite shipping (additional cost of $45) if we ship via FedEx or DHL. It take only 3-4 business days for delivery.

All orders above 500$ will get free expediting shipping.

If you have any problems or question please do not hesitate to contact us and we’ll respond within 48 hours via elizjewelryandgems@gmail.com

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Although we will help you through the process and guarantee your package will arrive safely.

You can learn more about the time of delivery to your country on the "Delivery" page.

Returns and Exchanges

If you need to swap an item

If for any reason you are dissatisfied with an item, simply ship it back within 30 days of receiving the item and we will exchange it for any item of equal value you desire or issue an immediate refund minus shipping. If you chose the wrong size, we will replace it with the correct size after you confirm your exact size free of charge minus the shipping cost.

Please contact us for return details. Find out how to contact us on the "Contact Us" page.


If you need to swap an item

We can make any ring size from size 3 US/Canada to size 14 US/Canada with few exceptions (but in this case, we must indicate this on product page)

Please, follow the link below to a page with a ring size chart.


All our products are made of Solid Sterling Silver 925. Our silver is hypoallergenic, US and EU approved. It doesn’t contain nickel, cadmium, or lead. We can make products in Solid Gold (14k, 18k, 22k) per your request. All products are stamped.

Of course, we provide all kinds of engravings. From a simple word to a logo on any product. If you want engraving – please let us know when ordering and we will provide more detailed information about it.

Yes, we can gild any product, as well as make a completely existing product from gold. If you wish to gild or purchase gold jewelry, please contact us for details.

Yes, you can read and subscribe to them on the “Blog” page.

Free Worldwide shipping

On all orders above

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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